FAQ
How do I become a HexGuard customer?
After your first order, you are automatically a HexGuard customer. You do not need to register to make a purchase on HexGuard. However, if you create a customer account, you can use many additional options. You can also register without placing an order right away. To do so, simply click on Sign in and then on Register. Then enter your email address and your chosen password and complete the registration.
Do I need to register to place an order at HexGuard?
No, you do not need to register as a customer before placing an order at HexGuard. However, registering and setting up a customer account offers you many advantages. Through your HexGuard customer account, you can use all of HexGuard's services. For example, you get access to an
overview of all orders.
How can I order from HexGuard?
Add the desired product to the shopping cart. After clicking the Proceed to checkout button, you will be automatically redirected and asked to provide the delivery and billing address. Note: If you have a customer account and have ordered from us before, the address entry step is skipped. If you would like to choose a different address from the one last used, you can click on Address at the top and make changes before confirming the purchase. Then choose a payment method. The order is placed by clicking Buy now.
When will my order be delivered?
You can always see the current delivery status of an order under My Account (only for registered customers). Our items are usually delivered within 1-2 business days (Monday-Saturday) via GLS parcel service. Please note: Delivery may be delayed by one business day if a Sunday or public holiday falls between the order and delivery.
Where is my order?
You can check the status of your order at any time by clicking on the desired order and selecting the menu item: Track shipment (only for registered customers). You will be automatically redirected to the GLS website, where you can continuously track your shipment.
Does HexGuard deliver to any address in Germany?
We deliver all items to any address within Germany. Your billing address is automatically your delivery address. When placing an order, you can also specify a different delivery address (e.g. your employer) within Germany.
Does HexGuard also deliver abroad?
Wir liefern auch ins Ausland. Versandgebühren in andere Länder können Sie aus der Tabelle unten entnehmen:
| Land | Lebendfallen | Mini | Standard | Sperrgut | Ab 500 kg |
|---|---|---|---|---|---|
| Deutschland, Österreich | 0,00€ | 6,99€ | 9,99€ | 59,95€ | 299€ |
| Schweiz, Norwegen* | 99,99€ | 59,95€ | 59,95€ | 199,95€ | 499€ |
| Belgien, Niederlande, Frankreich, Luxemburg | 19,99€ | 6,99€ | 11,99€ | 89,95€ | 349€ |
| Italien | 24,99€ | 8,99€ | 13,99€ | 99,95€ | 399€ |
* Bitte beachten Sie, dass bei Bestellungen in die Schweiz und Norwegen ggf. Zollgebühren anfallen. Diese zusätzlichen Kosten müssen vom Kunden übernommen werden.
Bei Bestellungen außerhalb und innerhalb Deutschlands können die Versandkosten für größere Produkte / Sperrgut abweichen.
How much are the shipping costs?
Wir versenden versichert und mit Sendeverfolgungsnummer mit GLS. In der Regel dauert die Lieferzeit ca. 2–3 Werktage innerhalb Deutschlands und 3–6 Werktage außerhalb Deutschlands. Versandgebühren innerhalb Deutschlands können Sie aus der Tabelle unten entnehmen:
| Land | Lebendfallen | Mini | Standard | Sperrgut | Ab 500 kg |
|---|---|---|---|---|---|
| Deutschland, Österreich | 0,00€ | 6,99€ | 9,99€ | 59,95€ | 299€ |
| Schweiz, Norwegen* | 99,99€ | 59,95€ | 59,95€ | 199,95€ | 499€ |
| Belgien, Niederlande, Frankreich, Luxemburg | 19,99€ | 6,99€ | 11,99€ | 89,95€ | 349€ |
| Italien | 24,99€ | 8,99€ | 13,99€ | 99,95€ | 399€ |
* Bitte beachten Sie, dass bei Bestellungen in die Schweiz und Norwegen ggf. Zollgebühren anfallen. Diese zusätzlichen Kosten müssen vom Kunden übernommen werden.
Bei Bestellungen außerhalb und innerhalb Deutschlands können die Versandkosten für größere Produkte / Sperrgut abweichen.
Which parcel service is used to ship orders?
Orders at HexGuard are shipped via GLS. Bulky and very heavy items are delivered by freight. Please understand that a choice of shipping company is not possible, as it is automatically determined by our system. Therefore, delivery to a parcel locker is unfortunately currently not possible.
How can I pay at HexGuard?
We offer the following payment methods
- Amazon Pay
- PayPal
- Klarna
- Shopify Payments
- Credit card Visa, Mastercard
How can I cancel?
Please send us an email as soon as possible at support@HexGuard.eu. We cannot guarantee that an order can be cancelled in every case. If we have already shipped the order, please refuse acceptance of the package. The refund will be issued to the original payment method.
How do I return my item?
You have the right to withdraw from the purchase contract within 14 days of delivery of the goods without giving any reason. The return must be announced in writing to customer service at support@HexGuard.eu. However, we strive to improve our product and customer service. We would therefore be very grateful for feedback on your return. Please note that the buyer bears the cost of return shipping. The returned goods must be sent back to us undamaged. Unannounced returns will not be processed.
Where can I find the invoice for my order?
After the order has been shipped, the invoice is available in your customer account under My Orders. First click on the Invoice details button. Then select the View invoices button. You can then download the invoice.
Where can I find information about the products?
When you search for a product or browse our offers and category pages, you will find the most important information about each product. By clicking on an item, you will be taken to the product detail page: There you will find all product information, detailed descriptions and the most important data.