Refund policy

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period is 30 days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (Volpe Sp. z o.o. ul. Głogowska 41/8, 45-315 Opole, support@hexguard.eu) by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send the notice of exercise of the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse all payments we have received from you, including delivery costs (with the exception of return shipping costs and additional costs resulting from your choosing a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than 21 days from the day on which the goods have been received by us. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return the goods to us without undue delay and in any event no later than 14 days from the day on which you inform us of the withdrawal from this contract, to

  • HexGuard
  • c/o Eurohermes
  • Rauschwalder str 41.
  • 02826 Görlitz

The deadline is met if you send the goods before the 14-day period expires. You shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Letters and notes containing information other than the customer's name and the return order number cannot be processed. Customer service is available for any changes.

The right of withdrawal does not apply to the following contracts:

Contracts for the delivery of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.

Model withdrawal form

(If you wish to withdraw from the contract, please fill out this form and send it back.)

  • Volpe Sp. z o.o. ul. Głogowska 41/8, 45-315 Opole, Poland, support@hexguard.eu
  • – I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
  • – Ordered on (*)/received on (*)
  • – Name of consumer(s)
  • – Address of consumer(s)
  • – Signature of consumer(s) (only for paper notifications)
  • – Date

(*) Delete as appropriate.