Terms of service
General Terms and Conditions
Scope
The following General Terms and Conditions apply to all orders placed via our online shop.
Contracting party, conclusion of the contract
The purchase contract is concluded with Volpe Sp. z o.o., ul. Głogowska 41/8, 45-315 Opole, Poland, PL7543377511, commercial register number: 541288717
By listing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping basket without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained for this purpose in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping basket by clicking the order button. Immediately after submitting the order, you will receive a further confirmation by e-mail.
Contract language, storage of the contract text
The language available for concluding the contract is German.
We store the contract text and send you the order details and our General Terms and Conditions by e-mail. For security reasons, the contract text is no longer accessible via the internet.
Delivery terms
Shipping costs are added to the stated product prices. You can find further details on the amount of the shipping costs in the offers.
We deliver by shipping only. Unfortunately, it is not possible to collect the goods yourself.
Payment
In our shop, the following payment methods are generally available to you:
Credit card
When you place your order, you simultaneously transmit your credit card details to us. After you have been verified as the legitimate cardholder, we request your credit card company to initiate the payment transaction immediately after the order. The payment transaction is carried out automatically by the credit card company and your card is charged.
PayPal
During the ordering process, you will be redirected to the website of the online provider PayPal. To be able to pay the invoice amount via PayPal, you must be registered there or first register, identify yourself with your login details and confirm the payment instruction to us. After you have placed the order in the shop, we request PayPal to initiate the payment transaction. The payment transaction is carried out automatically by PayPal immediately afterwards. You will receive further information during the ordering process.
Sofort
After placing the order, you will be redirected to the website of the online provider Sofort GmbH. To be able to pay the invoice amount via Sofort, you must have an online banking account that has been activated for participation in Sofort and uses the PIN/TAN procedure, identify yourself accordingly and confirm the payment instruction to us. You will receive further information during the ordering process. The payment transaction is carried out by Sofort immediately afterwards and your account is debited.
Amazon Pay
During the ordering process, you will be redirected to the website of the online provider Amazon before the ordering process in our online shop is completed. To be able to handle the ordering process and pay the invoice amount via Amazon, you must be registered there or first register and identify yourself with your login details. There you can select the delivery address and payment method stored with Amazon and confirm the use of your data by Amazon and the payment instruction to us. You will then be redirected back to our online shop, where you can complete the ordering process. Immediately after the order, we request Amazon to initiate the payment transaction. The payment transaction is carried out automatically by Amazon. You will receive further information during the ordering process.
Purchase on invoice and financing via Klarna
In cooperation with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm, Sweden, we offer you purchase on invoice and instalment purchase as payment options. Please note that Klarna Invoice and Klarna Instalment Purchase are only available to consumers and that payment must in each case be made to Klarna.
Klarna Instalment Purchase
With Klarna’s financing service, you can pay for your purchase flexibly in monthly instalments of at least 1/24 of the total amount (but at least 6,95€). Further information on Klarna Instalment Purchase, including the General Terms and Conditions and the Standard European Consumer Credit Information, can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account
Klarna Invoice
When you purchase on invoice with Klarna, you always receive the goods first and you always have a payment period of 14 days. The full General Terms and Conditions for purchase on invoice can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0 .
Retention of title
The goods remain our property until paid for in full.
Transport damage
If goods are delivered with obvious transport damage, please report such defects to the delivery agent as soon as possible and contact us without undue delay. Failure to make a complaint or to contact us has no consequences whatsoever for your statutory claims and their enforcement, in particular your warranty rights. However, you help us to assert our own claims against the carrier or the transport insurer.
Warranty and guarantees
Unless expressly agreed otherwise below, the statutory law on liability for defects applies. For used goods, the limitation period for claims for defects is one year from delivery of the goods. The above restrictions and shortened time limits do not apply to claims for damage caused by us, our legal representatives or vicarious agents
- in the event of injury to life, body or health,
- in the event of an intentional or grossly negligent breach of duty and in cases of fraudulent intent,
- in the event of a breach of essential contractual obligations, the fulfilment of which makes the proper performance of the contract possible in the first place and on whose observance the contracting party may regularly rely (cardinal obligations)
- under a guarantee promise, where agreed, or
- insofar as the Produkthaftungsgesetz (German Product Liability Act) applies. Information on any additional guarantees that may apply and their exact conditions can be found with the respective product and on special information pages in the online shop.
Customer service: You can reach our customer service for questions, complaints and objections on working days by e-mail at support@hexguard.eu.
Liability
For claims for damage caused by us, our legal representatives or vicarious agents, we are always liable without limitation
- in the event of injury to life, body or health,
- in the event of an intentional or grossly negligent breach of duty,
- in the case of guarantee promises, where agreed, or
- insofar as the Produkthaftungsgesetz applies.
In the event of a breach of essential contractual obligations, the fulfilment of which makes the proper performance of the contract possible in the first place and on whose observance the contracting party may regularly rely (cardinal obligations), through slight negligence by us, our legal representatives or vicarious agents, liability is limited in amount to the damage foreseeable at the time the contract was concluded, the occurrence of which must typically be expected. In all other respects, claims for damages are excluded.
Code of conduct
We have submitted to the following codes of conduct: Trusted Shops Quality Criteria http://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf
Dispute resolution
The European Commission provides a platform for online dispute resolution (ODR), which you can find here https://ec.europa.eu/consumers/odr/. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
Instructions on withdrawal
Consumers have a 14-day right of withdrawal.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. You can withdraw from the contract here.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right of withdrawal, you must inform us (Volpe Sp. z o.o. ul. Głogowska 41/8, 45-315 Opole, support@hexguard.eu) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of the outbound delivery (with the exception of the return shipping costs and the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 21 days from the day on which the goods were received by us. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us, at the following address:
- HexGuard
- c/o Eurohermes
- Rauschwalder Str. 48b
- 02826 Görlitz
The deadline is met if you send back the goods before the period of 14 days has expired. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Unfortunately, letters and notes containing information other than the customer’s name and the order number of the return cannot be processed. Customer service is available to you for any changes.
The right of withdrawal does not apply to the following contracts:
Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
- Volpe Sp. z o.o. ul. Głogowska 41/8, 45-315 Opole, Poland, support@hexguard.eu
- – I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
- – Ordered on (*)/received on (*)
- – Name of consumer(s)
- – Address of consumer(s)
- – Signature of consumer(s) (only if this form is notified on paper)
- – Date
(*) Delete as appropriate.
Guidelines for customer product reviews
When writing a product review, please observe the following guidelines: Focus only on the product you are reviewing and/or on your actual experience of using this product.
The review should not relate to customer service, shipping or the purchasing process. If you have questions/comments on these topics, please contact customer service directly.
State precisely what you liked or did not like about the product.
Remember that the purpose of a product review is to provide information to other customers who are considering purchasing the product.
Please note that all product reviews submitted are subject to the terms and conditions set out in our General Terms and Conditions.
We reserve the right not to publish a product review if it contains any of the following:
- - Any information that is not related to the actual product.
- - Obscenity, defamatory language or any other language inappropriate for a public forum.
- - Pricing, advertising, “spammy” content or references to other products, offers, websites or competitors.
- - E-mail addresses, telephone numbers, website links, physical addresses or any other form of contact information.
- - Critical or malicious comments about other product reviews published on the website or their authors.
- - Any images showing improper use of the product.
Product reviews will not be published if the reviewer has no experience with the product. Product reviews must comply with all internal guidelines and be written in German.
As mentioned above, you should not submit feedback on product selection, pricing, ordering, delivery or other customer service matters via our product review system. Our customer service staff will not see it if you submit it via the product review system. Instead, please contact customer service directly: support@hexguard.eu.
Thank you for taking the time to share your feedback with us.
Discount voucher for subscribing to the newsletter
Conditions for redeeming discount vouchers for newsletter subscriptions:
The discount code can be used once and is valid for one month after subscribing to the newsletter. It cannot be combined with other promotions or discount codes. It cannot be exchanged for cash.
Special notes
If you finance this contract by means of a loan and later withdraw from it, you are also no longer bound by the loan agreement, provided that both contracts form a commercial unit. This is to be assumed in particular if we are at the same time your lender or if your lender makes use of our involvement in connection with the financing. If the loan has already been paid to us when the withdrawal takes effect, your lender, in relation to you, assumes our rights and obligations under the financed contract with regard to the legal consequences of the withdrawal or return. The latter does not apply if the subject matter of this contract is the acquisition of financial instruments (e.g. securities, foreign currencies or derivatives). If you wish to avoid being contractually bound as far as possible, exercise your right of withdrawal and also withdraw from the loan agreement if you are entitled to a right of withdrawal in respect of it as well.